Six Sigma Tool Navigator: The Master Guide for Teams

2017-07-07 02:10:07

AKA

Free Association

Classification

Idea Generating (IG)

Tool description

The circle of opportunity technique is a process of randomly selecting problem related characteristics or attributes and, by free association, arriving at original and new ideas or possible solutions. As associations are formed or links completed, new relationships, insights, or possibilities produce additional novel ideas for consideration and study by a team.

Typical application

To discover new meanings, relationships, or word associations and, by concentrated study, to produce new thoughts on solving problems or improving products and services.

To free-associate attributes for the purpose of surfacing original ideas for problems solving or process improvement.

To selectively study randomly linked word combination in search of ideas or solutions.

Problem-solving phase

	Select and define problem or opportunity
→	Identify and analyze causes or potential change
→	Develop and plan possible solutions or change
	Implement and evaluate solution or change
	Measure and report solution or change results
	Recognize and reward team efforts

Typically used by

	Research/statistics
1	Creativity/innovation
	Engineering
	Project management
3	Manufacturing
	Marketing/sales
	Administration/documentation
	Servicing/support
3	Customer/quality metrics
2	Change management

links to other tools

before

Attribute Listing

Fresh Eye

Mental Imaging

Forced Choice

Circumrelation

after

Stimulus Analysis

Idea Advocate

Opportunity Analysis

Information Needs Analysis

Value analysis

Notes and key points

To ensure randomness, a pair of dice is needed to select characteristics or attributes listed around a closed circle (circle of opportunity).

Step-by-step procedure

STEP 1 The team facilitator displays a problem statement to the team participants. See example Problem: Frequent Machine Downtime.

STEP 2 A circle of opportunity is constructed as shown in the example.

STEP 3 Problem-related characteristics are identified by the team. The facilitator records these around the twelve circle of opportunity segments.

STEP 4 The facilitator throws one die to determine the first characteristic, then throws both dice to determine the second characteristic.

STEP 5 The team collectively free-associates using individual and combined word characteristics. The facilitator records on flip charts any associations and resulting ideas or insights as they are produced by the participants.

STEP 6 Connections or links to the problem are surfaced and analyzed. Any thoughts that may help to finalize a solution to the problem are also recorded.

STEP 7 Collectively, the participants produce a potential solution statement as seen in the example.

STEP 8 The circle of opportunity is dated and shown to the process owner.