Six Sigma Tool Navigator: The Master Guide for Teams

2017-07-07 02:10:07

AKA

Outsiders View

Classification

Planning/Presenting (PP)

Tool description

The different point of view tool is ideal for a team to use to acquire a second opinion or an outsider's view to verify that a potential solution to a problem has been well thought out. Another application of this tool is to predict how other people may react to a team's proposal or what may be asked during a team's presentation.

Typical appliation

To allow further clarification of the problem.

To solicit more information to gain further insight into issues, concerns, or consequences.

To determine if important issues have been overlooked.

To consider the view or input of people outside the team.

Problem-solving phase

	Select and define problem or opportunity
	Identify and analyze causes or potential change
→	Develop and plan possible solutions or change
	Implement and evaluate solution or change
	Measure and report solution or change results
→	Recognize and reward team efforts

Typically used by

	Research/statistics
2	Creativity/innovation
	Engineering
3	Project management
	Manufacturing
4	Marketing/sales
5	Administration/documentation
	Servicing/support
	Customer/quality metrics
1	Change management

links to other tools

before

Double Reversal

Reverse Brainstorming

Delphi Method

Focus Group

Presentation

after

Thematic Content Analysis

Gap Analysis

Team rating

Solution Matrix

Response Matrix Analysis

Notes and key points

Suggested groups to provide different points of view are users, customers, process owners, subject matter experts, people affected by a change, and people who are responsible for the work unit or implementation activities.

Step-by-step procedure

STEP 1 The team has developed a proposed solution to a problem, an action plan, or a process improvement opportunity. See example Changing the Parts Data Base Update Procedure.

STEP 2 The team determines the people whose points of view may differ on the basis of position, work duties, interests, etc. A copy of the proposal is distributed to selected people or groups as shown in the example.

STEP 3 Different points of view are collected from the selected people and groups.

STEP 4 The next activity requires the team to complete a thematic content analysis to identify common strands of thought, clusters of similar ideas, recommendations for revisions, or agreement on possible action items.

STEP 5 Having identified essential revisions based on the different points of view, the team completes the revised work and presents a finalized proposal or action plan for implementation.

Example of tool application

Changing the Parts Database Update Procedure