Six Sigma Tool Navigator: The Master Guide for Teams

2017-07-07 02:10:07

AKA

Brain Webs

Classification

Idea Generating (IG)

Tool description

The mind flow technique produces a simple diagram of a team member's interconnecting brain activities, thereby enhancing the team's creativity and quality of thought when the resulting information is compared and added to from other diagrams. The result is a nonlinear approach to thinking—a mind flow diagram that reflects the creative generation of ideas, opens up new insights into problematic conditions or maps new possibilities for improving existing processes.

Note

More advanced Mind Mapping™ techniques were first introduced by Tony Buzan (1974). Buzan advocates Mind Mapping™ for note taking, creative writing, and problem-solving.

Typical application

To map complex situations by acquiring, collating, and connecting thoughts and data to a central topic on problem statement.

To creatively identify requirements and connect details to main issues.

To stimulate a team to surface new ideas in a problem-solving effort.

To clarify links between ideas and processes and reflect relevant elements of major activities.

Problem-solving phase

→	Select and define problem or opportunity
→	Identify and analyze causes or potential change
	Develop and plan possible solutions or change
	Implement and evaluate solution or change
	Measure and report solution or change results
	Recognize and reward team efforts

Typically used by

	Research/statistics
1	Creativity/innovation
3	Engineering
	Project management
	Manufacturing
	Marketing/sales
	Administration/documentation
	Servicing/support
	Customer/quality metrics
2	Change management

links to other tools

before

Brainstorming

Idea Borrowing

Audience Analysis

Fresh Eye

Circles of knowledge

after

Futures Wheel

Starbursting

Cluster Analysis

Problem Analysis

Cause and Effect Diagram (CED)

Notes and key points

Use symbols or images when appropriate. See example:

Step-by-step procedure

STEP 1 The team seeks an experienced facilitator for the mind flow process. Then the facilitator assists in setting up the mind flow exercise for the team.

STEP 2 A conference room with a whiteboard must be scheduled. A whiteboard works better than flip charts because it is easier to revise information during the session. Also, a set of color markers should be obtained.

STEP 3 At the beginning of the session, the facilitator explains the basic mind flow process. Drawing brief sketches on the whiteboard will assist in the understanding of connecting, clustering, coding, and mapping the information.

STEP 4 One team participant should volunteer to copy the mind flow diagram from the whiteboard as the team develops and records the information.

STEP 5 The team brainstorms or refers to an idea or problem to be used in the mind flow process. See example Training Consultant's Work.

STEP 6 A circle is drawn on the whiteboard and initial responses (key branches) are connected to the center.

STEP 7 The team continues to add information to the key branches in greater detail, creating more branches with yet greater detail as shown in the example.

STEP 8 Once the mind flow diagram is completed, a final check is performed and the diagram is dated.