Six Sigma Tool Navigator: The Master Guide for Teams

2017-07-07 02:10:07

AKA

Multiple Rating Profile

Classification

Data Collecting (DC)

Tool description

The multiple rating matrix scaling technique is used when response choices to survey questions fit a multiple set of items on the same topic. Circled or connected response choices than form a profile that often displays a trend, a state, a lack of something, or condition being measured.

Typical application

To identify a respondent's perception or position on some topic.

To measure the strength or related item ratings.

To collect survey data in a very efficient and practical way.

Problem-solving phase

	Select and define problem or opportunity
→	Identify and analyze causes or potential change
	Develop and plan possible solutions or change
	Implement and evaluate solution or change
→	Measure and report solution or change results
	Recognize and reward team efforts

Typically used by

1	Research/statistics
	Creativity/innovation
2	Engineering
	Project management
	Manufacturing
3	Marketing/sales
	Administration/documentation
	Servicing/support
4	Customer/quality metrics
	Change management

links to other tools

before

Data Collection Strategy

Information Needs Analysis

Stratification

Starbursting

Sampling Methods

after

Questionnaires

Surveying

Cluster Analysis

Interview Technique

Organization Readiness Chart

Notes and key points

Recommendation: Do not exceed a 7-point numerical scale. Respondents normally classify things into a range from 2 to 7; above 7, some precision is lost.

Step-by-step procedure

STEP 1 First, the research analyst determines the topic and items to be rated. See example Employee Job Satisfaction Ratings.

STEP 2 A draft of a multiple rating matrix is constructed and shown to a cross-section of potential respondents for their feedback on format, content, and clarity.

STEP 3 On the basis of the input received, matrix revisions may be necessary.

STEP 4 Next, the multiple rating matrix is mailed and response data collected.

STEP 5 Responses for each item are averaged and plotted on the multiple rating matrix as a profile composite, as shown in the example.

STEP 6 Date the completed profile composite.