Six Sigma Tool Navigator: The Master Guide for Teams

2017-07-07 02:10:07

AKA

N/A

Classification

Changing/Implementing (CI)

Tool description

A process selection matrix uses a set of criteria for prioritization to determine a team's first choice. Typically, the team establishes the criteria and rating method. Team consensus is the basis for completing the matrix.

Typical application

To prioritize processes, projects, or systems to be used in a problem-soving or major organizational change effort.

To identify a process or tool that promises the greatest return on total investment.

To determine ways to improve the organization.

Problem-solving phase

	Select and define problem or opportunity
	Identify and analyze causes or potential change
→	Develop and plan possible solutions or change
→	Implement and evaluate solution or change
	Measure and report solution or change results
	Recognize and reward team efforts

Typically used by

	Research/statistics
	Creativity/innovation
3	Engineering
2	Project management
4	Manufacturing
	Marketing/sales
	Administration/documentation
	Servicing/support
	Customer/quality metrics
1	Change management

links to other tools

before

Cost-Benefit Analysis

Benchmarking

Consensus Decision Making

Process Analysis

Potential Problem Analysis (PPA)

after

Activity Cost Matrix

Action Plan

Information Needs Analysis

Decision Process Flowchart

Basili Data Collection Method

Notes and key points

If two total scores are tied, add both ranks and divide to assign median to both rank positions. Example: Two scores = 19 for rank position (2) and (3), therefore 2 + 3 =5/2 = 2.5. Rank 2.5 is assigned to both positions, as shown in the example.

Step-by-step procedure

STEP 1 The team facilitator prepares a selection matrix and lists all previously determined processes. See example Organizational Change—Process Selection.

STEP 2 Participants brainstorm a set of criteria to be used in the rating process.

STEP 3 Next, participants rate each process on a scale of high, medium, low using the consensus decision-making technique.

STEP 4 The facilitator records each rating and totals all rows.

STEP 5 Finally, the process selection matrix is dated and Rank 1 (best choice) is circled.