Six Sigma Tool Navigator: The Master Guide for Teams

2017-07-07 02:10:07

AKA

N/A

Classification

Changing/Implementing (CI)

Tool description

A quality chart is used to monitor quality metrics within any operation of an organization. The chart is a simple data collection form that reflects actual data and the results of continuous improvement efforts toward an established performance goal.

Typical application

To publicly display the results of problem-solving teams on particular quality concerns.

To monitor and track quality metrics within the organization.

To identify quality of performance discrepancies.

Problem-solving phase

→	Select and define problem or opportunity
→	Identify and analyze causes or potential change
	Develop and plan possible solutions or change
→	Implement and evaluate solution or change
	Measure and report solution or change results
	Recognize and reward team efforts

Typically used by

	Research/statistics
	Creativity/innovation
	Engineering
	Project management
3	Manufacturing
	Marketing/sales
2	Administration/documentation
	Servicing/support
	Customer/quality metrics
1	Change management

links to other tools

before

Information Needs Analysis

Data Collection Strategy

Sampling Methods

Checksheet

Observation

after

Problem Analysis

Potential Problem Analysis (PPA)

Cost of Quality

Process Analysis

Countermeasures Matrix

Notes and key points

Quality charts can be used for any function within the organization. Ideally, they display historical data, recent data trends, and established goals for quality improvement.

Step-by-step procedure

STEP 1 A preprinted quality chart is publicly displayed in a hallway or other open space.

STEP 2 A problem-solving team decides on the type of data and over what period of time the data is to be collected.

STEP 3 The quality chart is prepared to reflect the quality concerns, type of data, quarters, weekly dates, and the established goal(s). See example Missed "24-Hour Turnaround" Customer Complaint Handling.

STEP 4 Data is collected and posted on an ongoing basis, as shown in this example.

STEP 5 The team continues to work on the identified problem areas and measures its improvement programs.