Six Sigma Tool Navigator: The Master Guide for Teams

2017-07-07 02:10:07

AKA

Interaction Diagram, Sociometric Diagram

Classification

Team Building (TB)

Tool description

The sociogram is an interaction diagram that illustrates intrateam communication patterns, interpersonal dynamics, and compatibility among team participants. Introduced by J. L. Moreno in 1934, the sociogram is helpful in promoting partnerships, team cohesiveness, and mutual acceptance; it therefore allows more participation and openness in teams.

Typical application

To diagram a team's interpersonal relationships and cooperation.

To obtain an understanding of intrateam interactions and acceptance of team participants.

Problem-solving phase

	Select and define problem or opportunity
→	Identify and analyze causes or potential change
→	Develop and plan possible solutions or change
	Implement and evaluate solution or change
	Measure and report solution or change results
	Recognize and reward team efforts

Typically used by

	Research/statistics
	Creativity/innovation
	Engineering
	Project management
	Manufacturing
	Marketing/sales
	Administration/documentation
3	Servicing/support
2	Customer/quality metrics
1	Change management

links to other tools

before

Demographic Analysis

Circles of Influence

Audience Analysis

Organization Mapping

Observation

after

Critical Dialogue

Relationship Map

Rotating Roles

Pair Matching Overlay

Resource Histogram

Notes and key points

Sociogram legend:

A variation of showing interactions is to draw the number of choices (mentions) given or received:

Limit to 10 the number of people in a sociogram.

Step-by-step procedure

STEP 1 Periodically, the team facilitator, coach, or a designated team participant performs observations of team behavior and interpersonal communications.

STEP 2 Notes on communication patterns, acceptance, and rejection, "who interacts with whom" (Moreno), and amount of participation are collected.

STEP 3 Next, a sociogram is drawn and shared with the team. An open discussion follows on ways to improve the team's performance.

STEP 4 A list of possible improvements is developed.