Six Sigma Tool Navigator: The Master Guide for Teams

2017-07-07 02:10:07

AKA

Flow Methods Diagram

Classification

Analyzing/Treding (AT)

Tool description

The symbolic flowchart is a useful problem-solving tool for teams in that it visually describes a sequence of specified steps in a work activity. Using a set of standard symbols for certain types of taks, the flowchart helps to understand the current process and provides the team with insight for the redesign or improvement of the process.

Typical application

To analyze basic segments of work, movement of material, and information, and to check if work cells are placed in the most logical place.

To ensure the understanding of a process by all participants of a problem-solving team.

To verify work sequence and flow in order to simplify work.

To reveal no longer needed activities, bottlenecks, redundant tasks, and unnecessarily complex procedures.

Problem-solving phase

→	Select and define problem or opportunity
→	Identify and analyze causes or potential change
→	Develop and plan possible solutions or change
→	Implement and evaluate solution or change
	Measure and report solution or change results
	Recognize and reward team efforts

Typically used by

	Research/statistics
	Creativity/innovation
3	Engineering
2	Project management
4	Manufacturing
	Marketing/sales
	Administration/documentation
5	Servicing/support
	Customer/quality metrics
1	Change management

links to other tools

before

Systems Analysis Diagram

Process Mapping

Process Flowchart

Work Flow Analysis (WFA)

Process Analysis

after

Facility Layout Diagram

Activity analysis

Cycle Time Flowchart

Value/non-Value-Added Cycle Time

Action Plan

Notes and key points

Standard symbols:

A flowchart is drawn from top to bottom and reflects left to right directionality. Avoid crossing flow lines within the chart; use connectors within and from page to page.

Step-by-step procedure

STEP 1 The team facilitator assembles a team of participants who have knowledge of the overall proces selected to be flowcharted. See example Facilitate a Process-Mapping Workshop.

STEP 2 Participants determine the process start and stop points. Additional discussion should determine the level of detail to be shown.

STEP 3 Next, all major activities and other steps are identified and associated with a standard set of symbols. Symbols and connecting flow lines are used to show process activity and sequence.

STEP 4 The facilitator draws the flowchart on a whiteboard, makes changes, and then continues until the team decides that the complete process has been flowcharted.

STEP 5 Finally, the flowchart is checked by the participants for completeness and to ensure that all symbols are sequenced and interconnected correctly.

STEP 6 The symbolic flowchart is dated and saved for future reference.

Example of tool application

Facilitate a Process Mapping Workshop