Six Sigma Tool Navigator: The Master Guide for Teams

2017-07-07 02:10:07

AKA

Meeting Process Check

Classification

Team Building (TB)

Tool description

The team meeting evaluation surveys provide timely feedback on the effectiveness of the problem-solving process, team dynamics, and the administrative procedures used to ensure that the team stays focused and is moving toward its goals.

Typical application

To evaluate a team's process and progress.

To periodically monitor the effectiveness of team meetings.

To search for areas of improvements.

Problem-solving phase

	Select and define problem or opportunity
→	Identify and analyze causes or potential change
	Develop and plan possible solutions or change
	Implement and evaluate solution or change
→	Measure and report solution or change results
→	Recognize and reward team efforts

Typically used by

	Research/statistics
	Creativity/innovation
	Engineering
3	Project management
	Manufacturing
	Marketing/sales
	Administration/documentation
	Servicing/support
2	Customer/quality metrics
1	Change management

links to other tools

before

Circle response

Buzz Group

Surveying

Relationship Map

Interview Technique

after

Rotating Roles

Team Process Assessment

Sociogram

Different Point of View

Critical Dialogue

Notes and key points

Participants' completed meeting evaluation forms should be summarized after each meeting and process/progress results fed back to the team. Use the team process assessment tool for this purpose.

The use of Likert scale designations (very satisfactory to very unsatisfactory, strongly agree to strongly disagree, etc.) is best determined by the team.

Step-by-step procedure

STEP 1 After every team meeting, or periodically if the team decides it, participants fill out the team evaluation survey form.

STEP 2 The team leader or team facilitator summarizes all responses and compares the results with those of the previous meeting. Of particular interest may be the rating averages and any patterns or variations from the expected results.

STEP 3 The rating results and suggestions made are discussed at the beginning of the next scheduled team meeting.

STEP 4 All completed forms should be dated and saved for pattern analysis.

Example of tool application

Team Meeting Feedback