Six Sigma Tool Navigator: The Master Guide for Teams

2017-07-07 02:10:07

AKA

N/A

Classification

Analyzing/Trending (AT)

Tool description

A thematic content analysis is used to surface clusters or patterns of related data among raw data collected from survey respondents. The purpose for this analysis is to identify major recurring themes that reflect respondents' concerns or perceived problems.

Typical application

To uncover concerns, issues, or potential problems in an organizational survey results analysis.

To count and allocate similar responses into category or major themes.

To identify related data clusters or patterns among respondents' data.

Problem-solving phase

	Select and define problem or opportunity
→	Identify and analyze causes or potential change
→	Develop and plan possible solutions or change
	Implement and evaluate solution or change
→	Measure and report solution or change results
	Recognize and reward team efforts

Typically used by

1	Research/statistics
	Creativity/innovation
	Engineering
	Project management
	Manufacturing
2	Marketing/sales
	Administration/documentation
	Servicing/support
3	Customer/quality metrics
	Change management

Notes and key points

Typical raw data collection methods are mailed questionnaires, various types of surveys, focus groups, and interviews.

links to other tools

before

Data Collection Strategy

Focus Group

Surveying

Interview Technique

Questionnaires

after

Cluster Analysis

Customer Satisfaction Analysis (CSA)

Consensus Decision Making

Different Point of View

Response Data Encoding Form

Step-by-step procedure

STEP 1 Upon the completion of an organizational survey, employee opinion survey, or other data collection effort, the response data is sorted and identified for a thematic content analysis. See example Organizational Support for Self-Directed Work Teams.

STEP 2 A thematic content analysis form is prepared by the data analyst. This form is used to record the responses of interest.

STEP 3 All data are examined and similar responses are combined for each question of interest. Frequency data of how often this response was given is also recorded as shown in the example.

STEP 4 Finally, when all meaningful response data have been recorded and summarized, major themes are identified using linkages, as shown in the example.

STEP 5 The completed document is dated and presented to the quality department's management for further action.