The 30-Second Encyclopedia of Learning and Performance: A Trainers Guide to Theory, Terminology, and Practice

DAVID H. MILES, Ph.D.

American Management Association

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Library of Congress Cataloging-in-Publication Data

Miles, David H. The 30-second encyclopedia of learning and performance : a trainer's guide to theory, terminology, and practice / David H. Miles. p. cm. Includes bibliographical references and index.

1. Training—Handbooks, manuals, etc. I. Title.

LB1027.47.M54 2003

370.11'3—dc21 2003002551

Copyright 2003 David H. Miles

All rights reserved.

Printed in the United States of America.

This publication may not be reproduced,stored in a retrieval system,or transmitted in whole or in part,in any form or by any means, electronic,mechanical, photocopying, recording, or otherwise,without the prior written permission of AMACOM,a division of American Management Association,1601 Broadway, New York, NY 10019.

Printing number

10 9 8 7 6 5 4 3 2 1

Acknowledgments

I would like to acknowledge the efforts of the following individuals who knowingly or unknowingly aided and abetted this book. These include Roger Chevalier, Robert and Harriet Gagne, M. David Merrill, Mark Morrow, William Rothwell, Geary Rummler, and Ron Zemke. I am also indebted to the many clients and colleagues with whom I have worked over the years, which include AT&T, The Bank of America, Docent, Panasonic Broadcast Systems, Toyota, Wilson Learning, and Xerox. I would also like to express my gratitude to two editorial magicians— Jacquie Flynn, senior acquisitions editor at AMACOM, and Niels Buessem of Andover Publishing Services. And my final thanks go to my wife Lori Gordon Miles, who marshaled her own considerable writing talents as well as her jargon-detector to help keep this project on track.