Absolute Beginners Guide to Upgrading and Fixing Your PC

Upgrade #1: Connecting to DSL Internet

Subscribing to a DSL service is one of the most complicated chores in all of computing. Not only is it something you can't do yourself, you'll probably end up dealing with three different companies to get everything up and running properly.

The reason for this is that the path from you to the Internet has been divided into three distinct areas, each of which can (and often is) provided by a different company.

The first step in this three-part path is provided by a DSL service provider, typically an ISP that either offers or specializes in DSL service. This company is your main contact throughout the installation process, and your only contact after you've established service.

The DSL service provider then contracts with a Competitive Local Exchange Carrier (CLEC) to obtain access to a DSL network. These companies provide a "middleman" function by bundling large volumes of DSL service to multiple ISPs.

Now it's time to get the third company involved. This happens when the CLEC contracts and coordinates with your local telephone company (telco) for the usage of the phone line that runs into your home or business.

So when you order an installation, you deal with the DSL ISP, who deals with the CLEC, who deals with the telco. This is why it often takes weeks or months to complete a DSL installation, and why any problems with the setup typically result in a substantial amount of finger pointing.

note

Some telcos, such as Verizon and SBC, offer their own DSL service and handle all steps in the process which means you only have to deal with one company, not three.

When your DSL line is installed (by the CLEC, after the telco confirms that your phone line is adequate for DSL service), the installer will connect a DSL modem to your computer. This is typically an external modem that connects via USB although some companies still use DSL modems that connect via an Ethernet cable to a network interface card (NIC) installed inside your PC. The DSL line connects to this modem, installation software is run, and you should be ready to surf.

Your part of a DSL installation? Call the DSL ISP and get the ball moving then keep making phone calls until the process is complete.

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