Running the Successful Hi-Tech Project Office (Artech House Technology Management Library)

Capacity-versus-demand charts, 116

Change management process, 64-66

communications, 66

configuration management (CM), 65

defined, 64

efforts, 64-66

illustrated, 66

requirements management, 64-65

See also Support processes

Change(s)

business-process-improvement layers of, 206

cultural/value, 206

lasting/effective, 205, 206

layers of, 205-13

managerial, 206

mental models and, 211-13

need for, conveying, 218-23

operational, 206

organizational culture and, 208-9

people, 211

power structure and, 209-11

reward structure and, 206-8

Commercial success probability, 144

Communications

path, 39

time size effect in, 40

Communication strategy, 218-23

message reception and, 223

questions addressed by, 218

tasks, 218

Complex behaved systems, 19-21

defined, 19

interactions, 21

problems, 21

Configuration management, 103-4

defined, 103

levels, 103-4

personnel, 74

tasks, 103

See also PO processes

Contingency

allowances, 136-39

calculation, 151

table, 151

time, 152

Cumulative probability distribution, 134

Customer satisfaction, 201, 202