Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator

A

Agreements with hostage takers:

last-minute changes to, 67–69

writing down, 67

Alcohol, avoiding, 31

Alternative plan, deciding on, 45–46

Antisocial personalities, 110–111

Appearance, message sent by, 29–30

Argument of negotiator, supporting, 166–167

Asking questions, 51–52