Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator

C

Calm, maintaining under fire, 146–148, 178–179

Closing, 60, 66–67, 137–153, 165–166

avoiding surprises following, 152

definition of, 140

determining important issues and, 131–143

discussing surrender with hostage taker and, 94–95

explaining surrender to hostage taker and, 150–151

focus on goal and, 143–144

Clothing of negotiator, message sent by, 29–30

Coach negotiator, 15

Comfort, familiarity of setting and, 28–29

Commander, 15

role of, 16, 19, 42, 70–71

Concept 51, 52–53

Containment, 59–60

breaking of, 63–64

Conversations, keeping going, 81–83

Cooperation, fostering attitude of, 95–97

Credibility of negotiator, 51

Criticism of negotiators, 84–85