Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator

E

Eating, importance of, 146

Ego:

dangers of, 144–145

usefulness of, 145

Ego play, 18

E-mail, communicating with hostage takers by, 28

Emotionally disturbed people, 109–112

Emotions:

admitting to, 80

closing and, 69–70

giving away, 79–80

listening for, 77–78

mirroring, 78–79, 81–82

in negotiators, 116–117

of others, controlling, 80–81

removing from situation, 148

Environment (see Setting)