Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator

H

Honesty, importance of, 90–91

Hostage:

avoiding becoming, 176–177, 179–180

dignity of, reinstating in hostage taker’s eyes, 105–107

Hostage takers:

demands of (see Demands)

emotional reaction to, 148

personality of, 103–104

types of, 104–107

with undefined wants, 114–115