Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator

L

Laughter to break tension, 146

Listening, 75–78

active, 78

building rapport by, 91–92

for emotions, 77–78

personal chatter and, 92–94

Long-term perspective, 26–27, 130–131

Lying, avoidance of, 48–50