Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator
M
Manipulation, 169–170
Mental comfort, 32–34
Mental space, shifting, 32
Mirroring, 78–79, 81–82
Категории
Manipulation, 169–170
Mental comfort, 32–34
Mental space, shifting, 32
Mirroring, 78–79, 81–82
Категории