Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator

R

Rapport building, 46–47, 52–54, 91–94

honesty and, 90–91

listening for, 91–92

personal anecdotes used in, 92–94

Readiness, waiting to negotiate until ready and, 27

Reasonable goals, 21–22

Repetition to keep conversations going, 82–83

Respect for hostage taker, 53–54

Role playing, 84–85

Rules for team, 16