Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator

T

Team:

groups making up, 14

merging of members’ roles and, 17–18

one-man, 17

people on, 15

rules for, 16

separation of members’ roles and, 16, 17, 18–19, 126

Telephone, communicating with hostage takers by, 27–28

Tension:

breaks to ease, 66, 133, 147

laughter to break, 146

Terrorists, 104–105

Trouble, avoiding, 175–176

Trust:

importance of, 69

need for, 65

Truthfulness, importance of, 48–50, 168–169