Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator

Good negotiating comes down to good listening. If you can’t hear, you can’t negotiate.

So, the negotiating team has done all its homework. It knows what its goal is. It knows which areas it’s willing to compromise on, and where it won’t budge. It has a general map of the negotiating process.

Time to talk, right?

No. Time to shut up.