ISO 9001: 2000 Quality Management System Design

Chapter List

Chapter 4: Recommended QMS Documentation

Chapter 5: Quality Manual Design

Chapter 6: Process Document Design

Chapter 7: Procedure Design

Chapter 8: Forms and the Control of Records

Chapter 9: Other Mandatory Documents

Part Overview

Taking on too much at once can sap any amount of energy and thwart the successful completion of any undertaking. Parceling tasks into manageable portions without losing sight of the overall design of the whole endeavor is one of the arts of leadership at all levels, from personal self-management to corporate, community, and political domains of action.

—Thomas Cleary in The Lost Art of War, by Sun Tzu II, San Francisco: Harper, 1996, p. 101.