ISO 9001: 2000 Quality Management System Design
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19.6 Build a Useful Table of Contents (TOC)
Be sure to indicate the relationship between the TOC sections and the specific clauses of the Standard at the highest level of the Standard as possible.
For example, if Section 4 of the manual is termed Quality Management System and deals with all the SHALLS of the Standard's 4.0 requirements, you need only reference Section 4 to the Standard's 4.0 (see Table 19.1).
| Manual Section | Section Title | Standard Reference Element Number |
|---|---|---|
| 1 | Scope of the QMS | 1.0 |
| 2 | History of the Enterprise | — |
| 3 | Organization Vision and Mission | — |
| 4 | Quality Management System | 4.0 |
| 5 | Management Responsibility | 5.0 |
| 6 | Resource Management | 6.0 |
| 7 | Product Realization | 7.0 |
| 8 | Measurement, Analysis, and Improvement | 8.0 |
However, if the format is such that quality policy is in Section 2 of the manual, it will be necessary to reference that specific paragraph to Par. 5.3 of the Standard (see Table 19.2).
| Manual Section | Section Title | Standard Reference Clause Number |
|---|---|---|
| 1 | Quality Manual | 4.2.2 |
| 2 | Quality Policy | 5.3 |
| 3 | General Requirements | 4.1 |
| 4 | Management Commitment | 5.1 |
| … | … | …. |
| 18 | Corrective Action | 8.5.2 |
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