Working with Microsoft Dynamics(TM) CRM 3.0

Chapter 1: Microsoft Dynamics CRM 3.0 Overview

Using the Web Client with Outlook Running

Supported vs. Unsupported Customizations

Chapter 3: Managing Security and Information Access

Microsoft CRM and Pop-up Blockers

Field-Level Security

Chapter 4: Entity Customization: Concepts and Attributes

Calculating the Maximum Number of Attributes

Chapter 5: Entity Customization: Forms and Views

Tweaking the Tab Order of Fields on a Form

Chapter 6: Entity Customization: Relationships, Custom Entities, and Site Map

Mapping Picklist Attributes

Chapter 7: Reporting and Analysis

Refreshing External Data in Excel

A Closer Look at Exported Excel Files

Chapter 9: Server-Side SDK

Comparing the Microsoft CRM 3.0 SDK with the Version 1.2 SDK

Digitally Signing Your Assembly

Callout vs. Workflow

Chapter 10: Client-Side SDK

Blending an IFrame Web Page with the Microsoft CRM Form

Chapter 11: Integration with External Applications

FrontPage and Ghosting