Six Sigma Fundamentals: A Complete Introduction to the System, Methods, and Tools

Among the many goals of this methodology, six stand out:

• Reduce defects.

• Improve yield.

• Improve customer satisfaction.

• Reduce variation.

• Ensure continual improvement.

• Increase shareholder value.

In some organizations the concept of "defect" has many legal ramifications, therefore the term "non-conformance" may be substituted.