Six Sigma Fundamentals: A Complete Introduction to the System, Methods, and Tools

Benchmarking

CTS factors, 157

defined, 45–46

deliverables chart, 52

model, 49–52

project partners, 50–51, 52–53

results from, 46

types, 48–49

Best-in-class (BIC)

competition levels, 47

organizations, 46, 47, 240

performance, 45, 46

Black belt

in conflict resolution, 137, 138

as facilitator, 221

nominate the best for, 223

in project management, 124, 131

project status and, 207

training program for, 253, 257–59

See also Program manager; Responsibility levels

Block diagrams, 113

Blount International, 104

Boardroom. See Management

Body of Knowledge (BOK), 265, 268

Boeing, 49

Bottlenecks, 179, 207

Brainstorming

for FMEA, 122

for improvements, 38–39

new twist on, 183

for variation sources, 33

See also Ideation

Break-even point, 132

Breakthrough strategy, 224, 225, 274

Burden of proof of fault, 109

Buyer/supplier relationship, 27