Six Sigma Fundamentals: A Complete Introduction to the System, Methods, and Tools
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E
Educational phase for SPC, 69
Einstein, 153
Emergency planning and response, 238, 239–40, 244
Empirical science, 143–44
Employee
contractors, 238
participation, 235
recognition, 229
End user, 107. See also Customer
Engineer
in design FMEA, 114–15
in process FMEA, 115–16
Engineering value, 186
Enron, 106
Environmental
condition indicators (ECIs), 245
management system (EMS), 241–44, 247–48
performance evaluation (EPE), 245–46
performance indicators (EPIs), 245–46
policy, 242, 245
EPA risk management program (RMP), 233
Equipment repair time (ERT), 200
Ergonomics, 201
Error
definition, 94
examples, 94–95
Error-proofing, 158
benefits, 93–94
detection devices in, 92
generic five-step process, 97
in lean manufacturing, 102–3
European Community (EC), 109
Events, 143
Exact sciences, 144
Executives. See Management
Exponentiality testing, 86
External customers, 16, 23, 95, 107
External failure costs, 133
Exxon Valdez, 267
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