Six Sigma Fundamentals: A Complete Introduction to the System, Methods, and Tools
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National Certification Board, 265
Near miss, 241
Negotiating a conflict resolution, 138, 139
New York State Electric and Gas, 230
Noise, 197
Noise factors, 21
Nokia, 5
Noncompliance, 228
Non-conformance (defects), 3, 13–14, 95
Non-manufacturing
customer loyalty, 230
phrases to avoid, 227–28
premier product, 231
six sigma implementation steps, 275–76
six sigma pointers, 228–29
six sigma prerequisite, 231
systematic problem, 231
trust in, 228
Non-parametric statistics, 190
Normality testing, 86
Normalized yield, 13
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