Six Sigma and Beyond: Design for Six Sigma, Volume VI
STAGE 1: ESTABLISH TARGETS
Develop a planning matrix (multiple functions).
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Recognize the voice of the customer.
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Analyze major product features.
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Perform market and technical evaluation of competitive products.
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Establish targets for major features.
Evaluate strengths and weaknesses of your product offering (engineering leadership role).
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Design, technology, reliability, cost
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Major selling features, critical targets, necessary breakthroughs
| Note | First QFD meeting held: Vice president of engineering chairs meeting for the purpose of critiquing the design concept and target setting. |