IT Services: Costs, Metrics, Benchmarking and Marketing (paperback) (Enterprise Computing Series)

IT Services: Costs, Metrics, Benchmarking, and Marketing

Library of Congress Cataloging-in-Publication Data

Tardugno, Anthony F.

IT services : costs,metrics, benchmarking, and marketing / Anthony F.Tardugno

Thomas R. DiPasquale, Robert E. Matthews.

p.cm.

Includes bibliographical references and index.

ISBN 0-13-019195-7

1. Computer service industry. 2. Computer industry-Customer services. I. Dipasquale, Thomas R. II. Matthews, Robert E. III.Title.

HD9696.67.A2 T37 2000

004.068'8--dc21 00-020112

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Dedication

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