Coaching for Change: Practical Strategies for Transforming Performance
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They are trusted and respected.
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They role-model behaviour and live the values.
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They have relevant experience, which adds value.
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They have good communication skills - they question, build, clarify, summarize.
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They offer encouragement and support.
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They take time to listen.
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They let people figure things out for themselves .
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They work in partnership.
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They have a strong belief that improvement is always possible.
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They focus on an end goal.
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They take joint responsibility for the outcome.