Coaching for Change: Practical Strategies for Transforming Performance

They are trusted and respected.

They role-model behaviour and live the values.

They have relevant experience, which adds value.

They have good communication skills - they question, build, clarify, summarize.

They offer encouragement and support.

They take time to listen.

They let people figure things out for themselves .

They work in partnership.

They have a strong belief that improvement is always possible.

They focus on an end goal.

They take joint responsibility for the outcome.