Coaching Handbook: An Action Kit for Trainers and Managers

Analytical skills

Armstrong, M (1990) How to Be an Even Better Manager , Kogan Page, London

Assertiveness

Back, K and K (1999) Assertiveness at Work:A practical guide to handling awkward situations, McGraw-Hill Education, London

Hay, J (1993) Working it Out atWork:Understanding attitudes and building relationships, Sherwood Publishing, Watford

Mulligan, J and Human Potential Resource Group, University of Surrey (1988)

The Personal Management Handbook: How to make the most of your potential, Warner Books, London

Conflict management

Cava, R (1999) Dealing with Difficult People, Piatkus Books, London

Mulligan, J and Human Potential Resource Group, University of Surrey (1998) The Personal Management Handbook: How to make the most of your potential, Sphere, London

Thorpe, S and Clifford, J (2000) Dear Trainer: Dealing with difficult problems in training, Kogan Page, London

Facilitation

Bentley, T (1994) Facilitation: Providing opportunities for learning, McGraw Hill, London

Robson, M and Beary, C (1995) Facilitating, Gower, London

Influencing

Gillen, T (1999) Agreed: Improve your powers of influence , CIPD, London

Goleman, D (1999) Working with Emotional Intelligence, Bloomsbury, London

Listening

Armstrong, M (1990) How to Be an Even Better Manager , Kogan Page, London

Mulligan, J and Human Potential Resource Group, University of Surrey (1988) The Personal Management Handbook: How to make the most of your potential, Sphere, London

Observation

Reece, I and Walker, S (2000) A Practical Guide to Teaching Training and Learning, Business Education Publishers, Sunderland, Tyne and Wear

Planning and prioritization

Armstrong, M (1990) How to Be an Even Better Manager , Kogan Page, London

Keenan, K (1996) Management Guide to Planning, Ravette Publishing, West Sussex

Presenting ideas and information

Grant, R (1993) Communicate with Confidence, Mind power series, Dorling Kindersley, London

Questioning

Armstrong, M (1990) How to Be an Even Better Manager , Kogan Page, London

Rapport building

Alder, H (2001) NLP: the new art and science of getting what you want, Piatkus Books, London

Hardingham, A (1995) Psychology for Trainers , Training Essentials series , CIPD, London

O Connor, J and Seymour, J (1994) Training with NLP: Skills for managers, trainers and communicators , Thorsons, London

O Connor, J and Seymour, J (1995) Introducing NLP: Psychological skills for understanding and influencing people, The Aquarian Press, London

Using and interpreting non-verbal communication

Grant, R (1993) Communicate with Confidence, Mind Power series, Dorling Kindersley, London

Mulligan, J and Human Potential Resource Group, University of Surrey (1988) The Personal Management Handbook: How to make the most of your potential, Sphere, London

O Connor, J and Seymour, J (1995) Introducing NLP: Psychological skills for understanding and influencing people, The Aquarian Press, London

Pease, A (1984) Body Language: How to read others thoughts by their gestures, Sheldon Press, London