Coaching Handbook: An Action Kit for Trainers and Managers
N
non-verbal communication 104, 106
notes, keeping 36, 57 “58
objectives 44 “46, 49, 82
SMART objectives 45 “43
observation 56 “61, 96 “99
biases 97 “99
central tendency 98
cloning 98
halo 97
leniency/severity 98
primacy and recency 97
significant events 97
stereotyping 98
impact of 59
intervention, when and how 59 “60
tips for effective observation 58
when to use 57