Coaching Handbook: An Action Kit for Trainers and Managers

Q-R

questions 101 “04

closed 102

echoing 103

leading 102

open 101

use of silence 103

rapport building 35 “36, 41 “42, 104 “05

person-centred approach 105

real life 51, 54 “56

reflecting on experience 50 “51

reluctant coachee 37

reviewing activities 63 “77