Coaching Handbook: An Action Kit for Trainers and Managers

Coaching is the process of enhancing or improving skills and/or knowledge in a specific area.

It is a one-to-one activity.

Coaching could take place on the job or in a separate setting.

Each cycle of coaching is about applying the skills and knowledge already learnt to a specific situation or purpose. The learning of those skills and knowledge may have taken place recently, or some time previously; it may be the result of a formal training or informal experience.

Successful coaching will result in an improvement in performance, as its ultimate aim is to help someone to transfer his or her learning.

A person will never be coached unless the skill or knowledge is to be used in the near future.

The coach needs to know what the skill or knowledge will look like when it is being implemented and have the skill or knowledge at a certain level “ the coach does not necessarily need to be able to perform the skill or knowledge at the level required by the coachee .