Complex IT Project Management: 16 Steps to Success

of beneficiaries, 226-229

emphatic response to, 225

resolving, 226

Obstacles, 5

One-on-one meetings, 155

Online database, 22

Operating systems (OS)

support for, 203

upgrading, 13, 142

vendors of, 180

Operational runbooks, 22

Operations

and slippage of project, 141

in vendor management, 79, 107

Order fulfillment time, 78

Organizational skills, of project managers, 290-292

OSP (outside plant engineering), 28-29

Outside plant engineering (OSP), 28-29

Outsourcing, 162

Overruns, 177-178

Ownership, 266-267