Complex IT Project Management: 16 Steps to Success
Chapter 1: A Project is More Than its Technical Deliverables
- Exhibit 1: Workflow for Automated ISDN Service Order and Provisioning
- Exhibit 2: ISDN Provisioning Project Deliverables
- Exhibit 3: Big Thirteen Interrogatory
- Exhibit 4: Progressing from Scope to Design Specifications
- Exhibit 5: Project Apollo Scope, Requirements, and Specifications
Chapter 2: Learning Requirements is Our First Priority
- Exhibit 1: Requirements Development Process
- Exhibit 2: Big Thirteen Interrogatory Applied to the Airport Project
- Exhibit 3: Airport Project Issues List
- Exhibit 4: Airport Wheel of Dependency
- Exhibit 5: Voice Mail Provisioning Workflow
Chapter 3: Using Technologies to Meet Requirements
- Exhibit 1: Business Drivers and Their Technology Enablers
- Exhibit 2: Security Goals Mapped to Technology
- Exhibit 3: Typical Technology Standards
- Exhibit 4: Why Technologies Fail
- Exhibit 5: Vetting the Technology Plan
- Exhibit 6: Sample Target State Chart
- Exhibit 7: Useful Questions for Understanding Technology
- Exhibit 8: IP Telephone Site Architecture
- Exhibit 9: Plan B for Server Farm Migration and Relocation
- Exhibit 10: Technology Validation Process
- Exhibit 11: Test Plan Document Review
- Exhibit 12: Network Load-Balancing Configuration
Chapter 4: Devising an Implementation Strategy Precedes Scheduling
- Exhibit 1: Nine High-Level Planning Steps
- Exhibit 2: Alternate View of the Nine Planning Tasks
- Exhibit 3: Fill in the Two Blocks
- Exhibit 4: Reflecting the Implementation Strategy
- Exhibit 5: Implementation Strategy Components
Chapter 5: Plan B is an Integral Part of the Project Plan
- Exhibit 1: Wedding Reception Plan B Options
- Exhibit 2: Variations by Plan B on Triggers, Schedules, and Work Effort
- Exhibit 3: Questions for Uncovering Project Risk
- Exhibit 4: Questions for Uncovering Beneficiary Risk
- Exhibit 5: Questions for Uncovering Corporate Risk
- Exhibit 6: Plan B Strategies
- Exhibit 7: Building a Trigger Date (i.e., Go/No Decision) into Voice Project Schedule
- Exhibit 8: Wide Area Network (WAN) Connectivity
Chapter 6: Writing the Plan
- Exhibit 1: Planning Process Objectives
- Exhibit 2: Project Planning Tasks
- Exhibit 3: First Draft: Vendor Management Project Plan
- Exhibit 4: Vendor Management Implementation Pyramid
- Exhibit 5: Vendor Management Implementation Pyramid Revisited
- Exhibit 6: Second Draft Vendor Management Project Plan
- Exhibit 7: Vendor Management Critical Path
- Exhibit 8: Path to an Airport Milestone
- Exhibit 9: Vendor Management Project Plan
- Exhibit 10: Required Elements of Detailed Scheduling
Chapter 7: How to Status Your Project
- Exhibit 1: Preparing Information for Public Consumption
- Exhibit 2: Escalation Script
- Exhibit 3: Extranet Project Jeopardy
- Exhibit 4: Jeopardy Document Rules
- Exhibit 5: Using Percent Complete as a Status Monitoring Tool
- Exhibit 6: Smooth Sailing
- Exhibit 7: Rough Waters Ahead
- Exhibit 8: Status Report Guidelines
- Exhibit 9: Factors Contributing to Date Slippage
- Exhibit 10: Date-Constrained Tasks Impacted by Slippage
- Exhibit 11: Adjusted Completion Schedule by Floor and Major Task
- Exhibit 12: Implementation Issues Log
- Exhibit 13: Issues List Guidelines
- Exhibit 14: Triaging Unanticipated Project Disasters
Chapter 8: Managing Project Information
- Exhibit 1: Documentation Guidelines
- Exhibit 2: Documentation Do's and Don'ts
- Exhibit 3: How to Run Effective Meetings
- Exhibit 4: Sample Meeting Agenda
Chapter 9: Manage Your Dollars
- Exhibit 1: Network Migration Budget Planning Worksheet
- Exhibit 2: Resource Availability Rule of Thumb
- Exhibit 3: Total Hours in a Real Workday
- Exhibit 4: Budgetary Laundry List
Chapter 10: Understanding and Managing Vendors
- Exhibit 1: Customer-Vendor Relationship Disconnects
- Exhibit 2: Rules of Engagement for Your Vendor Management Team
- Exhibit 3: RFP Process Disconnects
- Exhibit 4: RFP Process
- Exhibit 5: Thirteen Steps of Vendor Management
- Exhibit 6: General Vendor Guidelines
Chapter 11: Manage Your Turnover
- Exhibit 1: Runbook Contents
Chapter 12: Handling Your Team
- Exhibit 1: Football Team Management Hierarchy
- Exhibit 2: Performance Issue Root Causes
- Exhibit 3: Project Team Table Manners
Chapter 13: Managing Customers and Beneficiaries
- Exhibit 1: Expected Behavior
- Exhibit 2: Target State Sample
- Exhibit 3: Target State Feature/Function/Benefit Sell
- Exhibit 4: Public Presentation Do's and Don'ts
- Exhibit 5: Empathetic Response to Objections
- Exhibit 6: How Objections Get Resolved
- Exhibit 7: Managing Scope Creep
- Exhibit 8: Planning Steps with Beneficiaries
- Exhibit 9: Service Level Agreement (SLA) Components
Chapter 14: Handle Your Management
- Exhibit 1: Rules of Boss Management