Just Enough CRM (Just Enough Series)
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Campaign management 2nd 3rd Case Aging Attribute Creation Definition Case-based reasoning 2nd CBR Change management 2nd 3rd Chat 2nd 3rd 4th Checklist Creating an ROI analysis Integrator reference check Integrator requirements Integrator Ts and Cs Metrics Tool reference check Tool requirements Tool RFP Tool Ts and Cs Client/server Collaboration 2nd 3rd 4th 5th Complexity And cost And integrator requirements 2nd 3rd And kickoff workshop And time requirements And vendor meetings Factors High Low Medium Minimizing Project management Computer-telephony integration Configuration Configurator 2nd Contact management Cost Adjusting with usage And project complexity As a decision factor Discounts Fixed price For ROI Integrator License Maintenance Support and maintenance Training Travel CRM Definition 2nd Failures Process CRM resources Books Conferences Magazines Market analysts Web sites CRM suite 2nd 3rd CRM tool And project failures ASP Categories CRM suite 2nd 3rd Discounts Evaluating Evaluation copy High-end Homegrown Mid-range 2nd Names New wave 2nd Point solution 2nd Traditional 2nd Vertical 2nd CTI 2nd 3rd Customer Benefits Loyalty Promoting the tool Customer database 2nd 3rd 4th 5th Customer portal 2nd 3rd 4th 5th Customer satisfaction As a benefit of CRM Metrics Surveys 2nd 3rd 4th Customization And ASPs And new-wave tools And traditional tools And upgrades And vertical tools Cost Definition 2nd Minimizing 2nd Vendor guidelines
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