Just Enough CRM (Just Enough Series)
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RAD Rapid application development 2nd Record keeping 2nd Request for Proposal Requirements Account management Budget Business rules Case Creation Collaboration Contact management Cross-functional Customer satisfaction survey Defect tracking Disconnected usage Escalation Field service Forecasting tools Functional Gathering History trail How detailed? Implementation 2nd 3rd Maintenance Marketing automation Opportunity management Ranking SFA Support tracking Technical Tool 2nd 3rd Vendor Why create them? Workflow support Requirements\ Budget Functional Implementation Maintenance Technical Vendor Resources Large project Medium project Simple project 2nd Team RFP Alternative Benefits Definition Sample Streamlined process Weaknesses ROI Benefits For customer portals In reference checks Internal rate of return Payback period Preparing a ROI analysis Realistic? Rollout Definition Strategies Success factors Routing Rule
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