Just Enough CRM (Just Enough Series)
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Sales Metrics Requirements Resources Sales force automation 2nd Scalability 2nd Schedule For a restarted project Typical Scope creep 2nd 3rd Security Service level agreement SFA Definition 2nd requirements Resources Short list Creating 2nd Definition Signoff Site license SLA Definition Enforced by CRM tool Metrics With tool vendor Standards In tools IT 2nd UI Status report Success factors Availability of technical resources Executive sponsor For rollout Get users involved Measure success Stay in the box Think small, dream big Super- user As part of the team Definition Handling dissenters Requirements Role 2nd Time requirements 2nd Top performer Support From tool vendor Metrics Requirements Resources Synchronization Data 2nd 3rd Disconnected usage 2nd 3rd
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