Just Enough CRM (Just Enough Series)

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TCO  

Team  

Technical staffer

       As part of the team  

       Requirements  

       Role  

       Time requirements  

Terms and conditions  

Test environment  

Testing

       Functionality  

       Load testing  

       Strategy  

       Use case  

Testing environment   2nd  

Thick client   2nd   3rd  

Thin client   2nd   3rd  

Third party

       Definition  

       Vs. vendor  

Three Ps   2nd   3rd  

Time and materials  

Timeline

       Complex project  

       Compressing  

       Medium project  

       Simple project  

       Vendor estimates  

Tool kit   2nd  

Tool selection

       Checking references  

       Hard questions for vendors  

       Long list   2nd  

       Negotiating the contract  

       RFP  

       Short list   2nd  

Tool vendor

       Account management  

       Business vision  

       Discounts  

       During implementation  

       Geographical presence  

       Hard questions  

       Implementation assistance  

       Implementation audit  

       Implementation estimates  

       Maintenance  

       Mergers   2nd  

       Names  

       Pricing model  

       Product demos  

       References   2nd  

       Salvaging a project  

       Setting productive meetings  

       Site license  

       Support   2nd  

       Technical vision  

        User group   2nd  

       Viability  

Training

       Audit  

       Contents  

       Cost  

       Creating  

       Delivering  

       End-user   2nd   3rd  

       Self-paced   2nd  

Ts and Cs

       Checklist  

       Definition  

       Integrator  

       Negotiating  

       Site license  

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