Translating Strategy into Shareholder Value: A Company-Wide Approach to Value Creation

1-800-FLOWERS, 70

operating costs, 25-26, 209

operational efficiency, 36

operational filter, 5-7, 145-183

ABM in, 163-182

DuPont Model in, 149-162

interactive effects detected by, 146-147

purpose of, 145

short-term financial impacts detected by, 146-147

operational redundancies, 174

operational shifts (with BPR), 79-82

opportunity cost, 214

organization, SWAV adoption considerations for, 254-256

outsourcing, 49-58

for cost reduction, 53, 54

expense/risk with, 30

failure of, 57

for increased strategic focus, 51-52

loss of control with, 56 M&A as method of, 40, 42

process fit with, 56

for process improvement, 52-53

productivity gaps with, 55-56

reasons for, 51

for risk sharing, 53, 55

risks of, 55-57

types of, 50-51