Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance
Chapter Eight: Performance Technology in the Workplace ”A Word to the Wise
1 Frank, 1999, p. 68
2 Rothwell, 1996a
3 McLagan, 1989c
4 Fournies, 1988, pp. 87 “88
5 Bennis and Mische, 1995, p. 23