Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance

C

Capital 4, 63, 65, 68, 100, 113 “114, 119, 138 “139, 196, 207

human 4, 68, 138, 212

Career 7, 17, 55, 66, 92, 140, 149

assessment 63, 65, 86 “89, 196, 207

development 3, 14 “15, 19, 47,63, 65 “66, 79, 87 “89, 92, 196, 207

opportunities 52

Guidance Model (Figure 6 “3) 150 “151

pathing 63, 65, 92 “93, 193, 196, 207

Carr, Clay 63, 66, 67

Case studies xi, 2, 6, 64, 69, 140, 183, 190 “191

Aetna Life and Casualty Co. 94

Bugaj, Incorporated 110

California-based Aerospace and Defense Corporation 80

Detroit Medical Center 168

Epilepsy Foundation of Michigan 129

Health Alliance Plan 17

J.C. Penney Company 72

Kaizen 53

Managed Care College of Henry Ford Health System 141

meta evaluation of the case studies in Chapter Seven 183

Michigan Virtual Automotive College 148

Morrison-Knudsen Corporation 102

Muller-Roberts 115

nationwide reading program 179

plastic exterior trim parts 58

Roegan Enterprises 135

statewide professional organization 28

summative evaluation plan 172

The Michael James Clinic 84

The Simonini Company 89

training legend 35

university development center 40

using formative evaluation 168

Visteon Automotive Systems 10

Cash-flow analysis 113 “114,207

Cause analysis xi, 3, 6, 9 “10, 38 “39, 45 “59, 62 “65, 127 “128, 142 “143, 156 “157, 163, 195 “196, 207 “208

Change 2, 3, 6, 9 “10, 17, 19, 40, 53, 62, 64, 67, 79, 85, 87, 93, 99 “102, 110 “111, 115 “116, 123 “130, 145, 147, 157 “158, 163, 174, 190, 194 “195, 201. See also Change Management Interventions

facilitation 14

management 3, 13 “14, 66, 125, 130 “132, 156 “157, 170 “171, 198, 207

Coaching 7, 9, 19, 63, 65 “66, 87, 89, 138, 140, 168, 184, 196, 207

Codes 67

nonverbal 145

paralanguage 145

verbal 145

Collaboration 7, 63, 65, 101, 107, 126, 136, 147, 196, 207, 210

Communication 7, 10, 16 “17, 41 “42, 66, 70, 80, 84, 93, 94, 107 “112, 125, 130, 132 “133, 136, 139, 145 “147, 165, 175, 190, 195, 197 “198, 201, 208 “209. See also Organizational Communication

skills 81

Compensation 10, 19, 63, 65, 92, 196, 207. See also Worker's Compensation

Competency 9, 15, 41, 68 “69, 83, 92 “95, 138, 149 “150, 176 “177, 180, 185 “186, 190, 195, 202, 210

modeling 14

testing 7, 63, 65, 196, 207

Computer interviewing 165 “167

Confidentiality 40, 129, 141

Confirmative evaluation. See Evaluation.

Conflict 52, 80, 110

management 66

resolution 7, 63, 65, 107, 109 “110, 196, 207

Conifer Consulting Group 66

Consequences 3, 6, 9, 33, 37 “39, 48 “49, 51 “52, 56, 59, 66, 161, 163, 192, 194, 208

Consultants 11, 18, 110, 125, 133 “134, 139, 140 “141

Continuous improvement 53, 63, 65, 79, 82 “84, 126, 133, 141 “142, 161, 164, 168, 176, 179, 196, 207

Continuous Quality Improvement (CQI) 141 “142

Corporate

culture 27, 139

libraries 140

policies 178

restructuring 15

strategies 27

training 168

universities 139, 173

Cost-benefit analysis 10, 11, 140, 179

Creativity 14, 102, 106

Crosby, Philip B 84

Crosstraining 195, 197

Culture. See Organizational Culture

Customizing 140