Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance

I

Implementation xi, 3, 6, 8 “10, 39, 64, 67, 95, 99, 101, 107, 123 “126, 132, 134, 136, 138, 145, 148, 156 “157, 159, 162 “165, 168, 170 “171, 173 “174, 177 “178, 181, 183 “184, 191, 198, 200 “201, 208, 210

Incentives 3, 6, 8 “9, 47 “49, 51 “52, 56 “58, 63, 65 “66, 89, 92, 126, 178, 184, 196, 208

career development opportunities 52

monetary 52, 92

nonmonetary 52, 55, 92

Individual capacity 3, 48, 51, 56 “57, 59, 210

Information

systems 17, 19, 63, 65, 72, 107 “109, 164, 196, 208

technology 15, 190

Innovation 14, 38, 139

Instructional System Design (ISD) Model (ADDIE) 161

Instrumentation 8, 47, 51, 56, 177, 208, 210

Integrated work project (IWP) 142

Interactive technologies 63, 65, 67 “68, 70, 73, 196, 208. See also Learning, distance; Satellite Technology; Telecommunications

Interface design 63, 65, 79, 82, 84, 196, 208

Internal customers 10 “11, 16, 127

International Society for Performance Improvement (ISPI) x, 6, 147, 156

International Standards Organization (ISO) 89

Internet 16, 35, 70, 149, 197

Interpersonal

communications 145 “146, 209

factors 101, 210

relationships 139, 140, 145

skills 14, 140

Intervention Resource Guide: 50

Performance Improvement Tools xi

Interventions 2, 4, 6, 8, 10, 13, 15, 47, 62 “122, 127, 134 “135, 142, 146, 157, 161 “162, 169, 190 “191, 1, 195 “196, 201 “202, 208

change management 3, 13

classification of 66 “67

financial systems 3, 113 “122

human resource development 3, 92 “96, 208

job analysis 79 “86

list of (Table 5 “1) 63

organizational communication 3, 107 “112

organizational design and development 3, 99 “106, 209

performance support 67 “78, 209

personal development 3, 87 “91, 209

selection and design of xi, 3, 157, 164, 170, 208

selector (Job Aid 5 “1) 65, 65,196

work design 3, 79, 82

Intranet 16, 70, 108, 149, 151