Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance

O

Objectives 8 “10, 13, 23, 26 “28, 30, 53, 69, 70, 82, 94 “95, 100, 113, 115 “116, 125, 135 “136, 138, 141, 143, 147, 159, 164, 168, 179, 183 “186, 207, 208, 209

Odiorne, George 67, 140

On-line journals 166

Organisation for Economic Co-operation and Development (OCED) 17, 138

Organizational

analysis 3, 23, 26 “28, 30 “32, 57, 191, 209

buy in 101, 181. See also Buy In

change 14, 63, 99, 133, 142

chart 9, 210

communication 3, 16 “17, 63, 65, 67, 79 “80, 107, 110 “112, 195 “196, 201, 209.

interventions. See Interventions

culture 15, 80, 101, 107, 110 “111, 132, 141, 198, 202, 207.

design 20, 64, 65 “67, 99, 100, 196, 209

design and development interventions. See Interventions

development 67, 161, 190, 209

effectiveness 92, 107, 210

environment 6, 7, 25, 33 “34, 37, 49, 57, 79, 130, 169, 174, 192, 208

general 42, 64, 70, 91, 134, 144, 147

goals 10, 82, 93, 134

impact 7, 157 “158, 163

implementation. See Implementation

initiatives 138, 143

learning 68, 73, 138

needs 10 “11, 142, 207

performance 19, 23 “24, 29, 62, 66, 92, 100, 102, 124

policies 51, 210

resources 168

results 163 “164

scan 62, 66

strengths, weaknesses, opportunities, and threats (SWOTs) 135

structure 27, 78, 125, 138

systems 66, 202

vision 139, 209, 210

Outsourcing 13, 15, 100

Ownership 87, 99, 101 “102, 110, 125 “126,210