Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance

P

Panel reviews 165 “167

Pareto charts 49, 85

People orientation 9

People-thing 24

Performance x, 2

-based incentives 52

monetary 52, 92

bonuses 52

profit sharing 52

stock options 52

suggestion systems 52

nonmonetary 52

-based instruction 8 “9

analysis xi, 3, 6, 22 “27, 33, 38, 40, 46 “47, 53, 56, 72, 156 “157, 163, 171, 179, 190 “191, 208 “209

appraisal 14, 71, 93,209

consultants 11,15,35

drivers 23, 47 “48

goals 66

improvement 6, 8 “12, 15 “16, 24, 38 “40, 42, 53, 65 “67, 69, 124, 126, 158, 161, 164 “168, 170 “172, 176 “179, 182 “184, 187, 190, 196, 201 “202

indicators 16, 127

interventions 10

management 14, 79

outcomes 9 “10, 15 “16, 24, 135

state 23 “24, 27, 30, 38 “39, 209

support 3, 9, 33, 51, 63, 65, 67 “68, 72 “73, 76, 140, 196

interventions. See Interventions

systems 74, 213. See also Electronic Performance Support Systems

tools 4, 168

technology (PT) x, 2, 6, 8 “10, 12 “13, 15 “17, 33, 67, 72, 95, 161, 164, 190, 197, 202, 209

competencies 201

practitioners 6 “11, 13, 15 “16, 38, 47, 64, 80, 124 “127, 133, 135, 140 “141, 145 “147, 156, 158, 161, 164, 176, 190, 201, 202

Performance Improvement Tool Kit 11

Performance Technology Interventions Checklist 66

Personal development interventions. See Interventions

Presentations 102 “103, 128, 146 “147, 172

Preventive maintenance (PM) 63, 65, 82, 196, 210

Priority Matrix (Job Aid 3 “3) 40, 43

PROBE Model 53 “54, 59, 194

Problem solving x, 2, 8, 14, 63, 65, 94, 99, 101, 104, 125, 127, 139 “140, 151, 196, 207, 210

Process consulting 3, 8, 125, 133, 137, 210

Productivity 2, 6, 13 “14, 16, 38, 52, 72, 79 “80, 93 “94, 100, 127 “129, 133 “134, 138, 178, 202, 207 “208,

Project management. See Management

Project meetings. See Meetings

Proposals 102, 141. See also Request for Proposals (RFPs)