Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance

Chapter 1: Fundamentals of Performance TechnologyA Guide to Improving People, Process, and Performance

Figure 1-1: HUMAN PERFORMANCE TECHNOLOGY (HPT) MODEL

Chapter 2: The Human Performance Technology Model

Figure 2-1: HUMAN PERFORMANCE TECHNOLOGY (HPT) MODEL

Chapter 3: Performance Analysis

Figure 3-1: HPT MODEL PERFORMANCE ANALYSIS PHASE

Figure 3-2: GRANT AND MOSELEY CUSTOMER-FOCUSED PERFORMANCE ANALYSIS MODEL

Figure 3-3: ROTHWELL'S ENVIRONMENTS OF HUMAN PERFORMANCE

Figure 3-4: KAUFMAN'S DEFINITION OF NEED

Figure 3-5: ROTHWELL'S SIX CELL GAP ANALYSIS

Chapter 4: Cause Analysis

Figure 4-1: HPT MODEL CAUSE ANALYSIS PHASE

Chapter 5: Intervention Selection and Design

Figure 5-1: HPT MODEL INTERVENTION SELECTION AND DESIGN PHASE

Figure 5-2: COMPONENTS OF JOB DESIGN

Figure 5-3: INTERVENTIONS FOR ORGANIZATIONAL DESIGN AND DEVELOPMENT

Chapter 6: Intervention Implementation and Change

Figure 6-1: HPT MODEL INTERVENTION IMPLEMENTATION AND CHANGE PHASE

Figure 6-2: EXAMPLE OF PROJECT MANAGEMENT GANTT CHART

Figure 6-3: CAREER GUIDANCE MODEL

Chapter 7: Evaluation

Figure 7-1: HPT MODEL EVALUATION PHASE

Figure 7-2: MATRIX OF EVALUATION DECISIONS

Figure 7-3: GEIS AND SMITH EVALUATION MODEL

Figure 7-4: DESSINGER-MOSELEY 360 EVALUATION MODEL

Figure 7-5: KIRKPATRICK'S EVALUATION MODEL

Figure 7-6: ADAPTATION OF THE KAUFMAN-KELLER-WATKINS MODEL

Figure 7-7: EQUATION FOR CONFIRMING THE VALUE OF A PERFORMANCE INTERVENTION

Figure 7-8: MOSELEY AND SOLOMON CONFIRMATIVE EVALUATION MODEL

Figure 7-9: PRELIMINARY CHECKLIST FOR CONFIRMATIVE EVALUATION