RT Essentials

The correspond and comment actions post a response or comment to a ticket from the command line:

$ rt correspond -m "The vendor is supplying a patch" ticket/15

The -m option allows you to provide the text of the message on the command line. If this is not supplied, then rt will open your editor for you to enter a full message.

You also can attach files to a ticket with the -a option:

$ rt comment -m "This is what I see" -a screenshot.png ticket/15

The -w option lets you set a TimeWorked value for this comment:

$ rt correspond -m "Does the attached patch solve the problem?" \ > -a hairy.patch -w 300 ticket/42

The -c and -b options set the Cc and Bcc fields:

$ rt correspond -m "I'll look into this problem tonight" \ > -c root@eruditorum.org,jdoe@example.org \ > -b me@isp.net ticket/23